30-DAY LIMITED MONEY BACK GUARANTEE ON System76 PRODUCTS
The System76 Limited Product Warranty on System76 Branded Hardware
System76 branded hardware products come with the option for either a 1-year, 2-year or 3-year limited product warranty, except that all batteries and chargers are warranted for only one (1) year. To determine which warranty you purchased, please review your packing slip or invoice. The following sections detail the terms of the System76 Limited Product Warranty and Return Policy for the United States, our 30-Day Money Back Guarantee as well as some special considerations for International Orders.
Scope of the System76 Limited Product Warranty
System76 warrants to the original purchaser that any System76 branded hardware will be free of defects in workmanship and materials for the applicable limited warranty period set forth in your packing slip or invoice, which is measured from the date of shipment. Importantly, this limited product warranty does not cover:
- non-System76 branded hardware products and accessories e.g., monitors, speakers, printers, portable devices, etc.;
- software, including the operating system and software as well as any third party software;
- product that has been damaged by actions that are beyond System76's control, including for example, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, strike, lockout, epidemic, destruction of production facilities, riot, insurrection, or material unavailability;
- product that has been damaged through misuse, abuse or mishandling, including without limitation the unauthorized modification of the system as a whole or any individual component, and/or the attachment of peripheral devices; product for which System76 has not received payment; or
- paint or finish.
During your applicable limited product warranty period, if a covered product is proven to be defective in workmanship or materials, System76 will, at its option:
- replace or repair the defective component; or
- replace the product with a comparable product.
Replacement parts will be new or serviceably used, comparable in function and performance to the original part or product, and warranted for the longer of fourteen days or the remainder of the warranty period. Replacement products may be refurbished, and are warranted for the longer of fourteen days or the remainder of the applicable limited warranty period. Any additional purchases or upgrades will not extend this limited product warranty
If we determine that the problem with the product is not covered by the limited product warranty, we will inform you of alternative solutions that may be available to you on a fee-for-service basis.
THIS WARRANTY AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). System76’S RESPONSIBILITY FOR DEFECTS IN System76 BRANDED HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE System76 LIMITED PRODUCT WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED.
MOREOVER, System76'S AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST AS ALLOWED UNDER THE APPLICABLE LAW. NEITHER YOU NOR System76 WILL BE LIABLE TO THE OTHER FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, "DOWN TIME", PURCHASER'S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), ABSOLUTE OR STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER THE APPLICABLE LAW.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
How do I go about receiving service under the System76 Limited Product Warranty?
To reach a technical support agent, select the My Account icon in the top navigation. Choose support tickets in the dashboard, click Contact Support, and select or enter the serial number for the product you wish to service. Support tickets will be addressed in a timely manner via the email associated with your account.
Moreover, all customers may access System76’s extensive support documentation at support.system76.com. This documentation contains both Frequently Answered Questions and detailed articles on various issues. This documentation is updated on a regular basis.
How will System76 fix a defective, warranted product?
We will first attempt to diagnose and resolve the problem through a support case. If we determine that the problem is with a defective component covered by your warranty, then we will, at our option, either:
- have you send your product to our repair facilities for repair or replacement; or
- send you a component part to replace the defective component.
If our technical support agents determine that a user serviceable component replacement is necessary we will require a valid credit card number to send the replacement part. System76 will not charge the credit card as long as you return the original part to us within ten (10) days after you receive the replacement part. If we do not receive the original part within ten (10) days from the date you received the replacement part, we will charge to your credit card the quoted price for that part.
If our technical support agents determine that your product must be returned to our facilities for repair or replacement, we will issue you a Return Material Authorization Number. We will then send you a shipping label for shipping your product, at our expense, to our facilities. You must, however, return the product to us in its original or equivalent packaging. We will, at our expense, return the repaired or replacement product to you. We will pay shipping expenses both ways only if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, you are responsible for shipping the product to our designated repair facility and we will either collect the cost of return shipping or ship the product back to you freight collect.
System76 also offers, along with its Limited Product Warranty, the possibility of onsite replacement of defective components. Please check your invoice to see if your warranty includes onsite replacement. If we, System76 agree that a system component(s) should be replaced by an onsite technician, we will then send the replacement part(s) to you and request that you send us back the defective component(s). We will require a valid credit card number at the time you request a replacement part under this option, but will not charge you for the replacement part as long as you return the original part to us within ten (10) days after you receive the replacement part. If we do not receive the original part within ten (10) days from the date you received the replacement part, we will charge to your credit card the quoted price for that part.
IMPORTANT NOTE: Before you ship product to us or before you replace a part, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.
30-Day Limited Money Back Guarantee
We take pride in the quality of the products that we sell and, as a direct result, offer a 30-day money back guarantee on System76 hardware, accessories, peripherals and unopened software still in its/their original sealed packaging. Some specialized hardware is excluded and marked accordingly. If you are unsatisfied with your product for any reason you may return it within 30 days of shipment for a 100% refund. Original shipping and handling fees are not refundable. A replacement fee will be assessed if scratches or damage are present on laptop or desktop. To return merchandise, you must obtain a Return Materials Authorization number. Please contact the System76 support department by visiting My Account in the top navigation and selecting Open Support Case below the product you wish to return. You must ship the merchandise within five (5) days of receiving your RMA number. Moreover, you must also return the merchandise to System76 in its/their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment. Return shipping and any applicable charges are the responsibility of the customer. You must also insure the return shipment or accept the risk of loss or damage during shipment.
Duties and applicable taxes are not calculated or charged by System76. International customers are solely responsible for any shipping costs, as well as duties and/or taxes that may be incurred from the international transit of any part or system for repair.
Dead Pixel Policy
All notebook displays use TFT technology, manufactured according to high industry standards, to guarantee trouble-free personal computing. Nevertheless, your display may have cosmetic imperfections that appear as small bright or dark spots. This is common to all LCD displays and cannot be avoided by any of our models. These imperfections are caused by one or more defective pixels or sub-pixels. System76 follows the common bad pixel policy from the industry.
Following the industry standard, System76 warrants a defective LCD display as having 6 or more bad pixels and will accept delivery of such a system within 30 days from the invoice date for a replacement.